IT Support
Day-to-day ownership of your IT environment, with a single point of accountability for keeping it running.
- Proactive monitoring and maintenance
- Structured service desk
- Documented, transferable environment
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Managed IT Services
Services
One partner across the six areas of IT a business depends on. Each is a defined service with a documented scope, so you always know what we own and what we do not.
Business Capabilities
What we take responsibility for
Six areas of ownership. Most clients start with one and extend as trust builds.
Endpoint Management
Laptops, desktops and mobile devices kept consistent, current and centrally managed across the business.
- Central device management
- Patch and update control
- Standardised device build
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Network Management
The connectivity underneath everything else. Designed, maintained and monitored so sites and staff stay reachable.
- Network design and documentation
- Continuous availability monitoring
- Multi-site connectivity
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Cloud Productivity
Your productivity platform configured, governed and maintained so staff can work reliably from anywhere.
- Tenant configuration and governance
- Licence review and optimisation
- Identity and access administration
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Backup & Restore
Protected copies of what the business cannot afford to lose, with a recovery route that has been tested before you need it.
- Scheduled, monitored backups
- Verified restore testing
- Defined recovery expectations
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IT Procurement & Deployment Services
End-to-end sourcing, procurement and deployment of IT hardware and software, so the business gets the right equipment configured and ready to use.
- Hardware and software sourcing
- Configuration and deployment
- Vendor coordination and lifecycle tracking
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Not sure which one you need first?
Most clients do not start with a service name. They start with a problem. Tell us what keeps interrupting the business and we will tell you honestly where to begin.
Response within one working day
A person, not a ticket number
Based in Jordan, your time zone
Everything is documented